Return policy

Items purchased from us may be returned under the following conditions:

Incorrect delivery

If your delivery is incorrect for any reason, for example if an item in your order is missing or you have received the wrong product, we will automatically replace the product or refund the purchase at your request. If you want a refund, you must notify us immediately and you must not open any of the packages yourself. We will then ask you to return the goods, and on arrival at our office we will refund you via your original payment method.

Defective goods on arrival

If your goods are found to be defective on arrival, we also ask that you notify us immediately via the contact form or email. Goods must be returned in their original packaging together with any associated documentation or accessories. If we can confirm the fault on our end, we will send a replacement item the same day. We can also issue a full refund if you wish, and your payment will then be returned via your original payment method. We will analyze the returned goods, and if they are not found to be defective, we will send the item back to you and you will then be responsible for the return costs.

Transport damage

If goods have been damaged during transport, we ask you to report this to us immediately after receiving the goods. Goods must be returned in their original packaging, complete with accessories and documents. Upon receipt at our base, we will issue a replacement item or refund the full value of your order via your original payment method.

Right of withdrawal (Distance purchase)

If you simply have regrets about an ordered item and wish to return it to us, this is possible in accordance with the rules for distance contracts, as long as you send it back to us or notify us within the first 7 days of your purchase or receipt of the items. Products must not be opened, used or tested, and must be returned in exactly the same condition.

Transit Guarantee, Damaged Parcels and Free Reship Policy

Because sterile injectable vials, oral blisters and lyophilized peptides require an unbroken hygiene and storage chain, opened packages cannot be returned. However, every order placed at Big Boy Store is protected by our full transit and delivery guarantee.

If a vial, ampoule or blister pack arrives damaged in transit, or if carrier tracking confirms a lost shipment, we dispatch a free replacement order (reship) promptly after verification.

How to Submit a Support or Replacement Claim

Contact our support team via email or Telegram with your order number and photos of any transit damage within 48 hours of delivery. Claims are reviewed within 24 hours on business days and replacement tracking is issued immediately.